The multiservice provider, cost management solution for todays remote access. Realizing the full promise of workforce management. Totalview combines the full power of strategic fleet management expertise with datadriven analytics to help you take your fleet further. Integrating iex totalview with taske contact taske. Apr 06, 2020 a guide to uninstall nice iex totalview workforce management 4. Manually creating and configuring wfm application objects. Force management for manual and automated test cases. This ui includes the full power of the classic totalview debugging engine, but does not yet support all its features. The iex totalview workforce management system, a nice smartcenter solution, forecasts. Reduce administration automating the manual tasks associated with. Created a home contract training manual to be used as a basis for a home training class. Totalview workforce management, free totalview workforce management software downloads, page 3. The nice iex workforce management system is a single, comprehensive solution for.
With iex totalview, a nice smartcenter solution, youll have a system designed. Using this comprehensive information to guide them, managers can give. This document describes how to install and upgrade a totalview installation. Iex is based on the reversible interaction between a. Traditional workforce management isnt up to the task of solving the problems todays contact centers face. For more than two decades, nice iex workforce management wfm has led the market in product innovation by offering the most complete and configurable solution on the market, attracting the worlds largest community of exacting wfm professionals. Nice iex wfm v6 includes 100 features requested by customers. To use these features, simply run the totalview executable with the classicui argument to launch the original ui. Join thousands of contact centers all over the world and start relying on iex and totalview to improve planning. Since 1988 iex has been helping businesses like yours successfully optimize the performance of their contact centers. Realizing the full promise of workforce management technology. Training can be delivered in modules during scheduled learning breaks or to make better use of unscheduled downtime. Nice iex is a workforce management solution which delivers highly tuned.
Thats why many are turning to the nice workforce management wfm suite to automate operations, overcome complexity, adapt rapidly and achieve more effective workforce planning, scheduling and optimization all in a single, cloudpowered platform. This feature further minimizes the amount of manual intervention required to maintain historical data integrity resulting in additional time savings by allowing users to. A guide to buying inbound call center technology leo toledo abstract the varieties of choice available make buying acd and workforce management technology a challenging task. You get our commitment to helping you achieve success. Elearning can be linked to key performance indicators as indicated by data retrieved from the acd or quality monitoring system. Application notes for configuring nice iex workforce.
This feature further minimizes the amount of manual intervention required to maintain. Customers are provided with training on how to configure resources to map to the resources on avaya proactive contact, and on how to use the iex totalview supervisor. While a degree in computer science, it or business administration gives a competitive edge, most of the hiring employers lookout for a combination of formal computer training and call. Nice incontact cxone workforce management helps delta transform cx pdf.
This feature further minimizes the amount of manual intervention required to maintain historical data integrity resulting in additional time savings by allowing users to deal only with exceptions rather than the entire data set. Any changes to to the standard sinus pentas installation instructions manual. Nice iex wfm is a proven solution that helps engage employees across an organization. Get aspect ewfm training manual pdf file for free from our online library. Could someone supply me a install manual and user guide or links to said manuals. Iex totalview is the leading workforce management software because it uniquely combines a system proven in realworld operation with exceptional services from qpc designed to ensure your success.
In support of its goals, the organization implemented the iex totalview workforce management system in its contact center operations. Iex implementation, training and support efforts are coordinated and focused on establishing an environment of success geared toward realizing the full promise of workforce management in your operation. The learning can then focus on areas where each agent most needs improvement. This section describes the configuration needed on the iex totalview supervisor to establish a connection with the iex totalview workforce management server. Configuration with iex totalview and avaya operational analyst jao. The windows release was created by convergys iex totalview workforce management platform. Pdf, comma separated values csv or rich text format rtf. How iex creates schedules microsoft excel application. Iex totalview also provides you with the option of selecting either a postgresql or an oracle database.
This manual refers to the installation directorys pathname as. Application notes for iex totalview workforce management with. Iex totalview workforce management totalview central. Feb 15, 2012 select iex integration wizard from the tools menu of taske console to launch the taske iex integration wizard. How iex creates schedules free download as powerpoint presentation. Iex and totalview are registered trademarks of iex corporation.
There are 3 modules of training namely, totalview startup training, totalview refresher and totalview webinar. License types totalview uses two permanent types of license models, depending on product platform and features. These application notes assume that the iex totalview workforce management server has already been installed and configured with the job and agent information from avaya proactive contact. Aspect, verint impact 360 wfm, symon and iex totalview. Nice iexs webstation is a single portal for all wfm and performance data which. When you invest in a workforce management solution from iex you get more than just a great product. The software and printed products supplier for the financial market was looking for ways to reduce costs and improve service delivery. Pdf this manual workforce management administrators guide. Amanda archer marine underwriter the hanover insurance. The installation kit for totalview installs the totalview server, the totalview admin module, the totalview clients client, switchboard and receptionist, the totalview web reports and the connectors. Customers are provided with training on how to configure resources to map to the resources on communication manager and call management system, and on how to use the iex workforce management supervisor.
Installing the cray distribution is an rpm file, and so you need to run rpm to install it. Workforce analysts should be familiar with ms office and have ample experience in siebel, blue pumpkin, iex, tcs or any other workforce management software. Smartsync enables your systems to communicate with one another to reduce manual processes, data entry, risk and cost. Tradestation online trading and brokerage services. Aspect ewfm manual file type create business press release. Our nice support access only gives us access to raising a ticket. Totalview communicates with these nodes using a library created cray. Sep 07, 2017 this section is intended for regular users and how to operate the totalview interface. The setup program, however, may be located in a subfolder on the cdrom if the examview software is included on the disc with other resources. Santerno sinus penta programing manual metaanalysis resources. Santerno sinus penta programing manual metaanalysis. Whether you handle inbound, outbound or a combination of contacts, run your own operation or use outsourced resources, nice iex workforce management provides a solid foundation for effective workforce management. Manage schedules for a team of 12 using iex totalview workforce management.
Jul 25, 2016 page 4 of 26 introduction this document provides information about the iex ats the system or the ats, operated by iex services ll iexs. Iex workforce management is installed and configured by the iex workforce management implementation team. Nice iex wfm offers a set of apis that allows for seamless data exchange with other contact center, back office and branch applications. Aggregates statistics from the genesys customer interaction management platform and writes them to a file once per every 15 or 30 minute intervals for iex totalview and 15,30 and 60 minute intervals for aspect ewfm. Nice iex wfm integrated is a proven, industryleading enterprise grade. A guide to buying call center workforce management. Most new adopters see 10%25% improvement from manual wfm. Totalview workforce management software free download. This section is intended for regular users and how to operate the totalview interface. Automated processes eliminate the need for manual manipulation and. Need to try and plan the install before i attend the training course. Iex totalview workforce management system helps leading. Integrating iex totalview with taske contact taske support. With our consultative partnership, youll have instant access to monitor and manage the costs and trends of your overall fleet.
Iex totalview workforce management system helps leading check. Realtime server ip port verify that the port setting is correct. Nice iex wfm attracts fanatical wfm pros nice iex wfm v6 includes 100 features requested by customers queue based contact history datespecific agent data 5 large, iconic brands. Totalnet, totalview, universe, wordnet are trademarks andor registered trademarks of nice systems ltd. Join thousands of contact centres all over the world and start relying on iex totalview to enhance performance, improve productivity, streamline tasks. Iex a nice company iex totalview training iex totalview training totalview startup training is a programme which will help the user to learn as how to set up totalview system to achieve service goals and other business requirements. Totalview startup training is a programme which will help the user to learn as how. Whether it is signing in for work in the morning, forwarding a business call or registering hours for project work it all starts with one click.
Iex totalview workforce management is installed and configured by the iex implementation team. And since all reports are accessible through the iex totalview webstation feature. These database options even support multibyte languages in addition to the other languages that iex totalview already. A guide to buying call center workforce management technology. Use the realtime agent adherence configurationpage to provide totalview with a realtime stream of realtime agent adherence data. Effective staff planning and scheduling with iex totalview, you get fully integrated planning. Klipsch subwoofer repair manual trane 4twr4 service manual use of trnsys pdf manual gastroenterologia puc pdf boston acoustics t830 manual h delay manual colorado real estate manual 2018 edition iex totalview training manual handbook of dialysis pdf kenmore precision wash quiet guard standard manual. Optimise your most valuable resource your employees. The gplus adapter for iex wfm is a software solution that provides integration between a nice workforce management iex totalview system and genesys routing solutions. With iex totalview, a nice smartcenter solution, youll have a system. Application notes for iex totalview workforce management. Genesys event data is filtered and aggregated to provide interval activity data and a realtime data feed for the nice iex workforce applications.
With nice iex workforce management, a nice smartcenter. Download free pdf ebooks about verint and avaya, files, manuals and documents. Read below about how to uninstall it from your computer. The key steps in selecting the right wfm technology. Klipsch subwoofer repair manual trane 4twr4 service manual use of trnsys pdf manual gastroenterologia puc pdf boston acoustics t830 manual h delay manual colorado real estate manual 2018 edition iex totalview training manual handbook of dialysis pdf kenmore. Why a contactcenter forecast accuracy of 100% is sheer luck. With either highperformance database option, youll benefit from fast connectivity and increased data integrity.
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